Question 1

How long will it take to receive my order?

Accepted Answer

If you purchased shipping, it typically, it takes up to 7 business days to process your shipping request. We're doing our best to deliver it promptly for you through USPS.

Question 2

How to track my order?

Accepted Answer

If you received a shipping confirmation, please track your order via USPS using your order's tracking number. You may also use this tracking page https://17track.net/en. If you did not request shipping but would like an update on a local pickup, please email us at bookwormpotteryco@gmail.com.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. You can also contact us via email at bookwormpotteryco@gmail.com.

Question 5

When will my pottery be finished?

Accepted Answer

For classes where you are learning how to create something from scratch (such as a wheel-throwing course or sculpting workshop), it can take up to 6 weeks for your pottery to make it through the process. For Paint-Your-Own-Pottery, it can take up to 3 weeks for your pottery to make it through the firing process. We endeavor to get your creations back to you as soon as possible.

Question 6

Can you ship my pottery?

Accepted Answer

Yes, absolutely! Once you receive your pickup email, please send us an email with your shipping address, name(s) on the pottery created, and pictures of your creations.Shipping is usually anywhere from $10-$25 in the USA. Once a shipping quote is provided, you will be asked to pay either through Venmo @bookwormpottery or email invoice.Our turnaround time for processing shipping requests is approximately 7 business days, but if there are any unexpected delays, please kindly follow up with us via email at bookwormpotteryco@gmail.com.

Question 7

Do you take custom orders?

Accepted Answer

I currently am not accepting any new custom or wholesale orders. My top recommendations from the studio are Nicole with Earth & Empathy Ceramics, Alexis with Mintz Ceramics, and Christine with Teenie Pots for custom order inquiries.

Question 8

How do I used my gift card?

Accepted Answer

To use a Bookworm Pottery gift card or promo code:Select which class you want to book / item you want to purchase on our website and add it to your cart.Click “checkout," then input your contact and payment information.Before submitting, paste the gift card / discount code into the box that says “discount code or gift card,” then click “Apply” to use the gift card / discount amount toward the class.For any questions or concerns, please email us at bookwormpotteryco@gmail.com.

Question 9

What is your return policy?

Accepted Answer

All sales are final. We do not offer refunds or exchanges, nor are classes or studio time able to be refunded, prorated, or exchanged if you cannot attend after purchasing your ticket (treat this like you would a nonrefundable concert ticket). You may, however, regift or resell your ticket(s). If there is an extenuating circumstance like a death in the family, please reach out before your class to see what we can do.

Question 10

Can I exchange a class?

Accepted Answer

All sales are final. We do not offer refunds or exchanges, nor are classes or studio time able to be refunded, prorated, or exchanged if you cannot attend after purchasing your ticket (treat this like you would a nonrefundable concert ticket). You may, however, regift or resell your ticket(s). If there is an extenuating circumstance like a death in the family, please reach out before your class to see what we can do.

Question 11

Where are you located?

Accepted Answer

Bookworm Pottery & Co. is located inside the DesignWorx building in The Cargo District of Wilmington, NC. You can enter the building through our 16th St entrance with the large garage door or our 17th St entrance (through The Fuzzy Needle during their open hours). We are in the green unit at the end of the hall with all of the plants and pottery wheels.The Cozy Bookwyrm is located inside the Yoga Salt unit in The South Front District of Wilmington, NC. You can enter from the parking lot through the back stairwell (located beside the dumpsters) to enter our private patio entrance, or via the elevator through the shared lobby during Cafe Mata's open hours.

Question 12

Where can I park?

Accepted Answer

For the Bookworm Pottery & Co. studio, there is free parking in the gravel lots beside Alcove Beer Garden and Cheesesmith, as well as along Queen St, 15th St, and 17th St. There is also paid parking in the Carpet Smart lot next to our building's 16th St entrance. Please do NOT park in the Family Dollar lot next to the DesignWorx building, as we do not own that lot. It's a short lovely stroll through the neighborhood with local coffee, food, and shops along the way :)For The Cozy Bookwyrm studio, there is a free parking beside our building (behind Butcher & Barrel) and across Greenfield St (next to the apartments). There is also free street parking along S 2nd St and Willard St.

Question 13

What are your hours?

Accepted Answer

Bookworm Pottery Studio Open Hours:Address: 707 S 16th St, Wilmington, NC 28401 (The Cargo District)Monday: 12pm - 6pmTuesday: 12pm - 6pmWednesday: 12pm - 6pmThursday: 12pm - 6pmFriday: 12pm - 6pmSaturday: 10am - 4pmSunday: 12pm - 6pmThe Cozy Bookwyrm Open Hours:Address: 1540 S 2nd St Suite 220, Wilmington, NC 28401 (The South Front District)Monday: 10am - 3pm Tuesday: CLOSEDWednesday: 10am - 3pmThursday: CLOSEDFriday: 10am - 3pm Saturday: 10am - 4pm Sunday: 10am-4pm

Question 14

Are you hiring?

Accepted Answer

We are not currently hiring. Any open positions will be posted on our social media @bookwormpottery if/when they open.

Question 15

Do you offer pottery painting?

Accepted Answer

Yes! We offer pottery painting specifically at our Cozy Bookwyrm location up to 2 hours before we close. For more information, please visit our pottery painting page here.

Question 16

What kind of class should I take?

Accepted Answer

We try to have a little something for everyone! However, we understand that having so many options can be a little overwhelming. We wrote a blog post here that briefly breaks down each type of class so you can choose what works best for you <3

Question 17

Do you offer pottery classes?

Accepted Answer

Yes! We have a variety of pottery classes that are released monthly.For our current schedule, please visit our "Workshops" page.For private classes, please visit our "Private Classes" page.For pottery painting, please visit our "Pottery Painting" page.For a breakdown of different class types, please visit our Blog.

Question 18

Do you have online classes?

Accepted Answer

Not yet, but we're working on this! Please stay tuned and subscribe to our email newsletter for updates :)For in-person classes, please check out our Workshops page.

Question 19

Do you have a waitlist?

Accepted Answer

No, this Shopify theme does not have a waitlist function. Any potential last-minute openings (if any) will be posted on Instagram @bookwormpottery or @thecozybookwyrm. If you weren't able to make it into a class, no worries! We'll have more the next month :)

Question 20

Do you offer private classes?

Accepted Answer

Yes! We offer private classes for groups of 4-10 (wheel-throwing) / 4-20 (hand-building) / 4-24 (painting).We are typically the most available on weekdays before 6pm for private classes, but occasionally have evening openings. For more information, please see our Private Classes page and email us at bookwormpotteryco@gmail.com for availability. For Private Clay Dates for Two, please see that listing here.

Question 21

Do you offer open studio rental?

Accepted Answer

Yes! We offer monthly Independent Studio Time memberships for folks who have completed a full 6-week wheel course with us at Bookworm Pottery & Co.This helps get you acquainted with the studio rules and gives us the chance to get to know you before letting you work independently in our studio. We can't wait to create with you!

Question 22

Do you offer kiln rental?

Accepted Answer

Yes, we occasionally have availability for kiln rental. Please refer to our rules here before purchasing.

Question 23

What time is my class?

Accepted Answer

For more information about the location and time of your class, please read the product description listing of the class you booked. All relevant information can be found there.

Studio Hours

Bookworm Pottery Studio Open Hours:

The Cozy Bookwyrm Open Hours: